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Terms & Conditions

Payment

Payment may be made by Visa, Master Card. Orders will be shipped within 1-3 working days from receipt of order. When and if ordering by mail be sure to include your Visa or Mastercard card number and expiration date. Residents of countries outside the United States must prepay for their goods in U.S. currency. All prices for goods shipped outside the continental United States are quoted FOB Sarasota, FL. All shipping/duty charges must be the responsibility of the consignee at rates applicable to that particular country.

Shipping

Unless otherwise stated, all orders will be shipped by Fedex or United Parcel Service (UPS) ground system. Actual Fedex/UPS rates are charged based on package weight , zone (distance traveled from source) and insured value. Normally we do not charge additional "handling" fees for most Fedex / UPS standard ship orders. Optionally, we can also offer express shipping (overnight, 2 day or 3 day) service if required; check with us for details and additional charges. For addresses not serviced by Fedex or UPS optional shipping services include: Surface Mail, Air Mail, and Air Freight at current rates, however export and post orders generally require additional preparation and will be charged a service fee.

Privacy & Security

Your personal information is used/maintained to facilitate the services you request and provide you with a smooth, efficient service. As a matter of policy, personal data is strictly used for internal purposes only. Propulse Inc treats personal data as an asset that must be protected against loss and unauthorized access. Our main computer network is NOT connected to any outside source and we employ many different security techniques to protect all data from unauthorized access.

Warranties

All parts are covered only by the manufacturers warranties and/or guarantees of 1 year from date of purchase. Propulse Inc. can assume no responsibility or liability for use or application by the user. Claims for goods damaged in transit are the responsibility of the carrier. You should always examine the contents of your package and notify the carrier immediately if there is any sign of damage.  

Returns

We generally offer a 14 days open buy with money-back-guarantee if the propeller is not working with the boat/motor. All returns must be authorized by Propulse Inc within 14 days of the invoice date and must be sent prepaid. Returns must have an authorized tracking number and be accompanied by a copy of the original invoice.

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